Mohegan Sun

Mohegan Gaming and Entertainment’s flagship Mohegan Sun property, located in Uncasville, Connecticut, has appointed Kim Noto to vice president of marketing and chief marketing officer.

In the new role she will take the lead on all marketing efforts, including overseeing Mohegan Sun’s player’s club, VIP services, hotel sales and marketing, hotel yielding, database marketing, sponsorship, bus marketing and special events.

“Kim is a great example of how hard work, dedication and a personal commitment to development can lead to success at our company,” noted Jeff Hamilton, president and general manager at Mohegan Sun.

“As our business strategy adjusts for a post-COVID world, we are looking forward to her perspective and strategic decisions.”

Paysafe

Paysafe has appointed Ismail Dawood as its new group chief financial officer. Based in the US, Dawood will report into Paysafe CEO, Philip McHugh, when he joins the company on September 28.

Dawood is lauded as bringing a track record of over 25 years in financial leadership and has previously held CFO positions in both public and private organisations. His experience includes corporate finance, treasury, investor relations, tax, financial planning and analysis, operational performance management, controllership, M&A and strategy.

McHugh said: “Izzy is a talented finance executive with a proven track record in strategic thinking and driving impressive results. I know he will be a real asset to our team as we continue our path to become the world’s leading specialised payments platform.”

Sportnco

France-based sports betting solutions supplier Sportnco has confirmed the appointment of Benjamin Böhle-Roitelet as its new chief information officer.

Sportnco praised Böhle-Roitelet’s technical expertise, highlighting that the new appointment will strengthen the company’s technical arsenal as well as ‘increasing innovation and managing acquisitions of tech companies’.

Hervé Schlosser, CEO and founder of Sportnco, stated: “The arrival of Benjamin Böhle-Roitelet as CIO is extremely positive and we are delighted about it.

“Benjamin is an additional asset for our company and will enable us to provide an even stronger level of service to our current and future B2B customers. This will take the company to a new level in what is already a highly technological sector.”

United Remote

Jessica Walker has been appointed as sales and business development manager at aggregator and platform provider United Remote, gaining responsibility for commercial development in present key markets as well as nurturing new territories.

Bringing a wealth of experience across igaming and media, the hire is praised as “the latest significant addition to the United Remote management group.”

Based in Malta, Walker is to gain responsibility for all global business development activities which includes delivery of United Remote’s sales, commercial and B2B customer strategy.

United Remote Group CEO Jeremy Fall commented: “Jessica Walker is an outstanding appointment for United Remote as we extend the influence of our advanced technologies to operators and partners around the world.

I am thrilled to welcome Jessica to United Remote’s senior management team, a highly skilled and experienced woman who will be a key team player in helping us to drive our future development and to achieve our ambitions. Her commitment to United Remote is another mark of confidence in our technology platform and our growth potential.”

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The deal will see B2B and B2C brands that work with the game aggregator and development studio gain access to all Apparat Gaming slots, including Total Eclipse and, launching later this month, 40 Sevens.

Eliana Mennonna, Product Manager at United Remote, commented: “We are always looking to add quality content to our portfolio and in Apparat Gaming we have a partner that delivers this quality but also a unique player experience thanks to its approach to creating games with a German accent.

“This is a great partnership for United Remote, but most importantly for our operator partners and of course their players.”

Building on the existing relationship between the two – with the developer using the content aggregator’s Malta licence to release its first two titles – Apparat Gaming has since secured its own Malta Gaming Authority licence. 

As it looks to launch its slots in more jurisdictions and with more brands, the developer now looks to “leverage the market and operator reach” that United Remote offers.

“We have been working with United Remote for many months now, so it made sense to join forces with them as our first game aggregator partner,” added Thomas Wendt, Co-founder and Director of Apparat Gaming.

“United Remote has partnered with leading B2B and B2C businesses and brands, so it is great to see our games line up alongside those from tier-one developers and to now be available to popular sportsbook and casino brands in key Malta markets.”

The development follows Apparat Gaming’s joining of Relax Gaming’s Powered By partnership programme, which saw its gaming suite become available to a distribution network that features an array of operators across several regulated European markets.

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The deal between the two will see Tom Horn Gaming’s suite of titles integrated through the platform games aggregator, with the first of its clients already gaining access to its content addition. 

Ondrej Lapides, CEO at Tom Horn Gaming, commented: “Teaming up with United Remote is a fantastic opportunity to expand and solidify our market footprint.

“We share the same values and strive to provide innovative products that comply with the highest standards and deliver entertainment that is engaging yet safe. We’re excited to see our games available on their platform.”

A catalogue of Tom Horn games, including Spacejammers, La Tomatina, and latest release Frutopia, are now available across Rabbit Entertainment’s white label brands La Palingo, Elcarado and Bet and Play. 

Eliana Mennonna, product manager at United Remote, added: “Our team did a great job integrating Tom Horn Gaming’s unique games in as short a time as possible to get their content live across our operator partners’ sites. 

“Their games engage and entertain players, whilst attracting operators who benefit greatly from increased revenues these games generate. We hope this is the start of a long and successful partnership which we will further together by coordinating synergies in the same direction.”

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Under the terms of the alliance, the online games supplier and content aggregator’s games will become distributed across an array of brands operated by the firm and Rabbit Entertainment, including Lapalingo, Tigerspin, BetandPlay and more.

This will see customers gain access to iSoftBet content such as its network of Hold and Win and Megaways titles, including Gold Digger, recent release Lanterns and Lions, and Moriarty Megaways.

Eliana Mennonna, product manager at United Remote, commented: “iSoftBet has a reputation for making fantastic games and going above and beyond for customer service. 

“It has been an extremely easy process so far working with them and we can’t wait for our partnership to realise its potential.”

The agreement will see iSoftBet expand further in Germany, where United Remote has a strong presence, as well as other key regulated markets. 

Lars Kollind, head of business development at iSoftBet, noted: “As we start the new year, we’re delighted to partner with United Remote in an expansive slot deal. 

“Our portfolio offers exciting and innovative games enjoyed by players all over the globe, and we’re thrilled to be able to bring them to a number of new brands and customers.”

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The collaboration will see the B2B gaming supplier’s popular titles, including Land of Zenith, Wheel of Wonders and Jammin’ Jars, made available to players on sites such as Lapalingo, marking a greater advance into the impending regulated online market in Germany.

It will also serve as a ‘shop window’ for upcoming Push releases such as Dinopolis and Jammin’ Jars 2, set to go live in the coming months.

Tal Zamstein, CEO at United Remote, noted: “We make sure that all our products are of the highest of standards by testing them with care, so they fulfil the demands of both players and operators.

“We use the same standards when working with our B2B partners too and Push Gaming shares the same passion to provide the best possible experiences. We’re honoured to have their content on our platform, available to our clients.”

United Remote’s platform provides accurate and user-friendly solutions to the gaming industry along with a selection of marketing tools including Cooladata, Simplify and The Hub.

“The market in Germany has long been promised and holds much potential so it was vital for us to make sure our content is in the right hands,” added Fiona Hickey, head of sales at Push Gaming.

“We’re confident that United Remote will provide us with absolutely the right stage, ensuring our range of high-quality games is distributed to their chosen white label partners. This provides us with a fantastic opportunity to grow and cement our already strong position in this new jurisdiction.”

Push Gaming continues to build upon its progress as a company following the acquisition of its MGA and UKGC-licensed platform in 2020, having celebrated its 10th anniversary in October last year.

The supplier is now live across several regulated European markets with the likes of GVC, William Hill, SkillonNet, Casumo, LeoVegas, The Rank Group and Gamesys.

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Billed as a “final step” in United Remote’s big data game, which includes increased reliability and security of information, the bid for ISO 27001 certification is being led by Andreas Rauer – the company’s new head of information security and internal audit. 

Rauer, brought in to complete a project started by United Remote’s head of legal and DPO Dr. Serafino Vaccino, has spent the last 15 years as a security consultant working across multiple jurisdictions from Sweden to Malta, and extensively in Germany as part of xiv-consult GmbH, where he was head of compliance and data-security. 

He has also had major stints as a consultant on strategic information security with TÜV Rheinland i-sec GmbH and at HiSolutions AG.

The on-going work on the ISO 27001 certification demonstrates that United Remote has identified the risks, assessed the implications and put in place systemised controls that increase reliability and security of systems and information. The result, said the company, should be improved customer and business partner confidence.

Vaccino said: “An ISO 27001 is underway to have the right certification in place and make sure that what we say is actually put into practice. This makes the difference. Everyone is cooperating and has understood the point, so it’s going very well. 

“We have covered everything: business intelligence, payment providers, KYC, responsible gaming, transaction histories, hosting, communications, CRM, gamification providers, we have left no stone unturned.”

Vaccino began by mapping the data flow, how it was managed and for which purposes, while scoping not just activities where there is the processing of data in general but also asking ‘why’. Scoping was the first step along with drafting all the relevant documents, both for company policies and procedures but also taking into account external stakeholders.

By Q2 this year, United Remote had started implementing a culture that takes into account stakeholder interests including security, servers and data centres, and sub processors used. The supply chain is carefully vetted, while this ‘in-depth assessment’ also includes countries where there are safeguards on data protection and the protection of player data rights.

United Remote has put into place the right form of contracts and agreements, and the right policies and procedures, while Vaccino has taken a proactive role in advising the development side of the business what to do with the data. 

This is strategically important, stressed the company, in terms of reshaping the business culture, especially when the development teams want to make partnerships with certain providers – making them aware that each set of data has to be sent with a valid reason for a valid purpose and that there is no one size fits all in this regard.

The resulting documents and procedures – even pre the ISO 27001 award – have helped United Remote to reach a point of high-level compliance company wide.

This all sums up the focus of change in the past 12 months at United Remote, which has been to bring new measures, new documentation related to privacy and data.

The long term strategy for Jeremy Fall, United Remote CEO, is to make it a sustainable business with robust legal and data compliance, as well as going the extra mile to outreach beyond those requirements into a variety of communities whether on the supply side or on the technology side or, indeed, on the marketing side. 

Fall said: “With Serafino and Andreas working together to further improve our data management and bringing a systematic, disciplined approach to our technology base and to the evaluation and improvement of the effectiveness of risk management, control and governance processes, we are confident that we have taken a step to the next level and look forward to sharing these organic improvements with the igaming community.”

United Remote is a rapidly-growing aggregator, having assembled a differentiated portfolio of over 2000 games to complement its own in-house titles.

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Speaking to CasinoBeats about the transformation of its aggregation platform following a period of intensive restructuring, United Remote said it had adapted business practices to maximise potential in the ever-changing world of slots, with the range of games and the choice of partner remaining of utmost importance.

Having signed a series of new operator partnerships as part of the restructure, United Remote has developed a portfolio of platform solutions and technology products that includes more than 2,000 carefully curated casino titles from some of the most distinctive game providers in the igaming industry.

In addition, the restructure has resulted in major technology and enterprise investments, with the organisational culture being significantly remodeled to provide added-value to operators.

Discussing the group’s restructure, United Remote Group CEO Jeremy Fall explained that the company has come increasingly to the fore in 2020, with its reorganisation enabling the aggregator to diversify its offering and meet the growing demands for new content.

“As a result of United Remote’s restructuring, we are now able to offer operators rapid diversification of their product offering, as well as to respond to the greater demand for localised content, helping to improve market access and provide supporting features such as the real-time tools, which add considerable value,” he said.

“Following an extensive search for the right talent, we now also have the people who understand how to deliver quality service to combine with the technology and contractual enhancements,” said Fall.

“This is why United Remote is such a rapidly-growing platform and aggregator.”

According to the company, the restructure marks the beginning of ‘a new era’ as it embraces a ‘modern, pioneering and innovative spirit’ from its new Malta Headquarters. This includes the extensive reorganising and redefining of its core offering to reshape the way in which United Remote engages with operators, game partners and other stakeholders.

The company also highlights its onboarded real-time tools, which form part of United Remote’s renewed commitment to be in a position to give operators the necessary resources to drive engagement and boost revenues.

The aggregator explained: “A tie-in with FT CRM is part of the ongoing process to embrace innovation to deliver a sharper response and United Remote took the plunge on the software provider to streamline new integrations and provide operators more profitable real-time data.

“This is all part of upping United Remote’s service to the igaming industry and ensuring the B2B channel is given priority. FT CRM is the first CRM platform built specifically for igaming and allows operators to automate real-time engagements with their players.”

This was supported by its real-time engagement partnership with Competition Labs that, according to the firm, “will bring another layer of high-technology for both sides of the ecosystem” to United Remote’s offering by driving retention, new game adoption and “unlocking the potential of data”.

“Competition Labs have developed and deployed the latest in real-time personal engagement technology, allowing United Remote to further enhance their B2B channel offering to enable partner casinos with state-of-the-art technology in the form of a holistic suite of gamification tools,” the company said.

“Combining ‘big data’’ and machine learning with intimate industry knowledge and insights, CompetitionLabs has a range of missions, achievements, challenges and competitions that can be deployed in real time across a variety of player segments and games to dynamically interact with the market.”

In addition to the aforementioned technology investments and enhancements, United Remote has also been adapting the agreements the company previously had put in place, which it explained has helped with “de-risking the entire enterprise”, and facilitated a particular focus on customer protection.

As an up-and-coming games developer and aggregator, United Remote has taken the strategic decision to align with established aggregators to ensure maximum reach for their content partners including NetEnt, Microgaming and iSoftBet, subsequently allowing them to expand their footprint across multiple jurisdictions.

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The latter, which comments that it has been busily “investing extensively in technology,” sees its latest deal as being pivotal in delivering on its strategy of adding value to operators by freeing them from capability constraints.

The integration of Competition Labs’ engagement technology brings new gamification tools to the United Remote platform, adding missions, achievements, challenges and competitions to the group’s existing loyalty portfolio. 

It is hoped that via the additional gamification techniques higher player retention rates, increased levels of new game adoption and player engagement with brands will be felt. 

Using CompetitionLabs’ real-time rules engine, operators can use up to the second data to improve segmentation and content relevance.

“Competition Labs’ gamification delivers excitement and entertainment in spades around personalised experience, so it’s a WIN:WIN:WIN for players, operators and ourselves,” explained Jeremy Fall, CEO of United Remote.

“With these powerful new tools available in the United Remote portfolio, operators can literally create new shapes and forms. Our partnership with Competition Labs puts us in a position to give operators a unique toolkit which enables and accelerates their innovation cycles, driving engagement and revenue up.”

United Remote has conducted an extensive review of their existing agreements, streamlining and placing renewed emphasis on player protection, compliance and transparency.

Julian Steinwender, co-founder and CPO at CompetitionLabs, added: “We are delighted to bring our pioneering gamification tools to United Remote’s platform. Our tools are all about enhancing operator creativity and player engagement – with United Remote we find a unique kindred spirit. The sky’s the limit.”

Earlier this week online casino software developer Revolver Gaming continued to expand its operations after unveiling a distribution agreement with United Remote.

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Continuing a busy year by aligning with an entity it lauds as “up and coming,” United Remote has successfully completed a period of intensive restructuring.

This is said to have resulted in “major technology investments, adapting the agreements the company previously had put in place, de-risking the entire enterprise, and focusing very particularly on customer protection”.

Jeremy Fall, United Remote CEO, commented: “The ethos at United Remote is closely aligned to the modern, pioneering and innovative spirit at Revolver Gaming, which makes this new tie-in particularly pleasing. 

“We provide highly effective and straightforward solutions to our partners so on-boarding the Revolver Gaming portfolio allows us to expand our offering with more high-quality games that are eye-catching, appealing and engaging.”

The agreement will see the full library of titles designed by Revolver being offered on the United Remote aggregation platform, adding to the provision of an array of games and backend tools to casino operators. 

Revolver currently has thirteen games in its igaming suite, with the likes of Space Traders, Multiplier Man, and Goodfishes “providing sharp visuals and thrilling features to players”. The company also recently launched slot Dragon Spins, which transports players to the Far East for a chance to win an emperor’s ransom.

“We’ve been working to expand our operations,” said Revolver Gaming CEO Ryan Lazarus. “Working with United Remote is a fantastic opportunity for us, and I’m excited that our games are now available on their platform.”

Moving forward, Revolver’s future releases will also be made available to United Remote.

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Under the terms of the deal Playson’s slot collection, including Timeless Fruit Slots and Funky Fruits portfolios will be integrated via the United Remote platform alongside a set of its innovative bonus tools, including free spins and the feature trigger, local shared jackpots and big money tournaments. 

Blanka Homor, sales director at Playson, said of the link-up: “We couldn’t be more excited to sign this deal with United Remote and see our games on this rapidly growing igaming platform used by several online casinos. 

“The re-energised United Remote approach convinced us together with their impressive reach, robust technology and dedicated service, which complement our range of games perfectly.”

United Remote has undergone a period of restructuring under igaming veteran Jeremy Fall, who has set an ambitious new vision for the organisation and its different business divisions. 

Following a “spectacular 2019,” Unite Remote is striving to enlarge and improve its content portfolio while also focusing on customer protection.

 Jeremy Fall, CEO of United Remote, added: “We always look to partner with leading industry players, so integrating Playson’s innovative slot portfolio is a welcome addition for our casino customers. This agreement continues United Remote’s track record of delivering first-class content for operators and rewarding entertainment experiences for players.”

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